We keep your data boring.
Plain English. No "we may share with affiliates and trusted partners." If you can't tell what we do with your data after one read of this page, that's a bug. Email [email protected] and we'll fix it.
What we collect
Account profile (name, email, phone, company), job and customer records you enter, call recordings and transcripts when you enable the AI receptionist, mobile device telemetry needed for offline sync, and payment metadata (we never see card numbers - Stripe handles that).
Why we collect it
To run the product you signed up for: dispatch jobs, generate invoices, accept payments, message customers, sync with your accounting tools. We don't sell, rent, or trade any of it.
Where it lives
Customer data is stored in a separate Postgres database for each customer (CloudNativePG), on servers we operate ourselves. The database is backed up daily, with continuous change logging in between, and backups are kept for 30 days in S3-compatible object storage (Cloudflare R2), with a second copy at Wasabi.
Who can see it
Only the users in your TraqField account, our engineers when they need to fix a problem with your account or a live incident, and the sub-processors listed below. We never sell your data or share it with any third party for marketing.
Sub-processors
Stripe (payments), Twilio (voice + SMS), OpenAI (AI receptionist speech-to-text + reply, no training on your data), Sentry (error tracking with PII scrubbing), Cloudflare (CDN + DDoS), Resend (transactional email).
Your rights
Export your customers, jobs and invoices anytime as CSV. To delete your account, email [email protected] and we will delete your data, except where the law requires us to keep it (e.g. tax records on invoices for 7 years). Copies can remain in backups for a period after deletion.
Security
Encrypted in transit (TLS). Integration logins, chat messages and job photos are also encrypted in storage (AES-256-GCM). Passwords are stored only as salted hashes, never in readable form. Each customer has its own database and its own isolated environment. Optional SSO.
Contact
Questions, requests, or to invoke any right above: [email protected]. We respond within 5 business days.