The contract, in plain words.
We don't play games with the fine print. This page is the whole agreement. If something here surprises you, email [email protected] — we'll either clarify or change it.
Account + payment
You pay monthly or annually per active truck. Suspend a seat from the admin panel and billing prorates daily. We bill via Stripe on the 1st. Late payment past 14 days means a temporary read-only mode (your data stays).
Service availability
Pro tier targets 99.9% monthly uptime. Scale tier has a 99.95% SLA with service credits. Maintenance windows are announced 48 hours in advance and run Sundays 2–4am PT.
Your data, your ownership
Everything you put into TraqField is your data. We have a license to operate the service with it, that's all. Export anytime. Delete anytime (subject to legal retention obligations).
Acceptable use
Don't use TraqField to spam customers, run robocalls, harass, or anything illegal. Don't reverse-engineer or resell access. Don't use the AI receptionist to mislead callers about who you are or who they're talking to.
Cancellation
Cancel anytime from the admin panel. Monthly plans stop at the end of the current billing period. Annual plans are refunded on a prorated basis (less a 10% admin fee). No phone calls required.
Liability
TraqField's aggregate liability is capped at the amount you paid us in the prior 12 months. We're not liable for indirect or consequential damages. We carry $5M in cyber + E&O insurance.
Changes to these terms
We may update these terms with 30 days notice via email to your account admin. Continued use after notice means acceptance. Material changes to your detriment let you exit with a prorated refund.
Governing law
These terms are governed by California law. Disputes resolve in Los Angeles County, CA, with a 90-day informal-resolution window before either side can file.